DedeBet Privacy Policy – How We Protect Your Data

1. Introduction

DedeBet ("we", "us", "our") operates the online gaming platform accessible at dedebet.fun. This Privacy Policy explains how we collect, use, store, share and protect the personal information of users ("you", "your") who register and play on the dedebet platform.

We are committed to handling your personal data with care and transparency. This policy applies to all services offered through dedebet, including sports betting, the casino section, live dealer games, the VIP programme, promotions, deposits and withdrawals, and any customer support interactions.

This Privacy Policy should be read alongside our Terms and Conditions and Responsible Gaming policy, both of which form part of the overall agreement between you and dedebet.

2. What We Collect

When you register and use the dedebet platform, we collect the following categories of personal data:

2.1 Registration Information

• Full name
• Date of birth
• Email address
• Mobile phone number
• Residential address
• Username and encrypted password

2.2 Identity Verification Documents

To comply with our Know Your Customer (KYC) obligations, we may request copies of identity documents such as your CNIC (Computerised National Identity Card), proof of address or proof of payment method ownership. These documents are used exclusively for verification and fraud prevention purposes.

2.3 Financial and Transaction Data

• Deposit and withdrawal amounts and dates
• Payment method details (e.g. JazzCash account reference, Easypaisa mobile number, bank account last digits)
• Transaction identifiers and PKR amounts

2.4 Gaming and Betting Activity

• Bets placed, games played and results
• Session duration and frequency of play
• Bonus usage and promotional activity
• VIP tier progress and point balances

2.5 Technical and Device Data

• IP address and approximate location derived from IP
• Device type, operating system and browser version
• Session logs and timestamps
• Cookies and similar tracking technologies (see Section 7)

2.6 Communications

If you contact our customer support team, we retain records of that communication — including chat logs, emails and any documents shared — for quality assurance, dispute resolution and regulatory purposes.

3. Why We Collect It

DedeBet collects personal data for the following purposes:

Purpose	Data Used
Account Registration and Management	Name, email, mobile number, date of birth, address
Identity Verification (KYC)	CNIC, proof of address, payment method documents
Processing Deposits and Withdrawals	Payment method details, transaction records
Fraud Detection and Platform Security	IP address, device data, session logs, betting patterns
Personalisation of Experience	Gaming history, preferred sports, bonus usage
Responsible Gaming Monitoring	Session duration, deposit frequency, self-exclusion flags
Customer Support	Communications, account details, transaction history
Marketing Communications (with consent)	Email address, mobile number, preferences

4. Legal Basis for Processing

DedeBet processes your personal data on one or more of the following legal bases:

• Contractual Necessity: Processing required to fulfil our obligations under the Terms and Conditions, including account management, processing payments and settling bets.
• Legitimate Interests: Processing carried out for fraud prevention, security monitoring and improving the platform, where these interests do not override your rights.
• Consent: Where you have given explicit consent, such as opting in to receive marketing communications or newsletters.
• Legal Obligation: Where processing is required to comply with applicable laws and regulations.

5. Who We Share Data With

DedeBet does not sell your personal data. We share data only where necessary and only with the following categories of trusted third parties:

5.1 Payment Service Providers

To process your deposits and withdrawals in PKR, we share relevant transaction data with payment processors such as JazzCash, Easypaisa, Raast and banking partners. These providers receive only the data required to complete the transaction and are bound by their own data protection obligations.

5.2 Identity Verification Partners

Where KYC checks are required, we may share your submitted documents with specialist identity verification service providers. These partners are contractually required to handle your data securely and use it solely for verification purposes.

5.3 Game and Software Providers

Third-party casino game and sports data providers may receive anonymised or pseudonymised session data necessary to deliver the game or market to you. These providers do not receive your full personal profile.

5.4 Fraud Prevention and Security Services

We use specialist fraud prevention tools that may process technical data such as IP addresses, device fingerprints and behavioural signals to detect and prevent fraudulent activity on the platform.

5.5 Legal and Regulatory Bodies

DedeBet may disclose personal data to relevant authorities or legal bodies where required by law, court order or to protect the rights, safety or property of the platform or its users.

6. Payment Data

DedeBet takes the security of financial data extremely seriously. When you make a deposit or request a withdrawal, the transaction is processed through a secure, encrypted payment gateway. DedeBet does not store full bank account numbers, full card numbers or mobile wallet PINs on its own servers.

We retain transaction records — including amounts, dates, payment method references and PKR totals — as part of your account history. This data is used to resolve disputes, process withdrawal requests and comply with any applicable record-keeping requirements. Payment records are retained for a minimum of five years in line with standard financial record-keeping practices.

If you use JazzCash or Easypaisa, we store only the mobile number reference associated with the transaction. For bank transfers, we retain the last few digits of your account number for reference matching purposes only.

7. Cookies and Tracking

DedeBet uses cookies and similar tracking technologies to operate and improve the platform. Cookies are small text files stored on your device when you visit dedebet.fun. They help us keep you logged in, remember your preferences and understand how you use the site.

7.1 Types of Cookies We Use

• Essential Cookies: Required for the platform to function correctly, including session management, login state and security tokens. These cannot be disabled without affecting your ability to use the site.
• Analytics Cookies: Used to understand how players navigate the platform, which pages are most visited and where users encounter issues. This data is aggregated and anonymised.
• Preference Cookies: Remember your settings such as language preference, display options and notification choices.
• Security Cookies: Used to detect and prevent fraudulent logins and suspicious activity on your account.

7.2 Managing Cookies

You can manage or disable non-essential cookies through your browser settings. Please note that disabling essential cookies may affect your ability to log in or use certain features of the platform. Refer to your browser's help documentation for instructions on managing cookies.

8. How Long We Keep Your Data

DedeBet retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law and standard industry practice. The following general retention periods apply:

• Active Account Data: Retained for the duration of your account being open on the platform.
• Transaction Records: Retained for a minimum of five years from the date of each transaction.
• Identity Verification Documents: Retained for a minimum of five years following account closure or the date of verification, whichever is later.
• Support Communications: Retained for up to three years following the date of the last interaction.
• Closed Account Data: Following account closure, your data is securely archived for the applicable retention period and then deleted or anonymised.

When retention periods expire, your data is securely deleted or anonymised so that it can no longer be associated with you as an individual.

9. Security Measures

Protecting your personal data is a priority at dedebet. We employ a range of technical and organisational measures to safeguard your information from unauthorised access, loss, alteration or disclosure.

• All data transmitted between your device and dedebet.fun is encrypted using TLS (Transport Layer Security).
• Passwords are stored in a hashed and salted format — we do not store readable passwords and our staff cannot access your password.
• Access to personal data within our organisation is restricted on a need-to-know basis, with role-based access controls in place.
• Our systems are monitored for suspicious activity and potential security incidents on an ongoing basis.
• Payment processing is handled by PCI-DSS compliant payment partners.

While we take every reasonable precaution, no online platform can guarantee absolute security. In the event of a data breach that is likely to affect your rights, we will notify you promptly and take all appropriate remedial action.

10. Your Rights

As a user of the dedebet platform, you have the following rights regarding your personal data:

• Right to Access: You may request a copy of the personal data we hold about you at any time.
• Right to Correction: If any of your personal data is inaccurate or incomplete, you have the right to request that we correct it.
• Right to Deletion: You may request deletion of your personal data, subject to any legal retention obligations we are required to fulfil.
• Right to Restrict Processing: In certain circumstances, you may request that we limit how we use your data while a concern is being resolved.
• Right to Object: You have the right to object to the processing of your data for direct marketing purposes. You may withdraw marketing consent at any time.
• Right to Data Portability: You may request that we provide your data in a structured, commonly used format where technically feasible.

To exercise any of the above rights, please contact our support team with your account details and the specific request. We will respond within a reasonable timeframe. Identity verification may be required before we can process your request to protect against unauthorised access to your data.

11. Minors and Age Policy

The dedebet platform is strictly for adults aged 18 and above. We do not knowingly collect personal data from individuals under the age of 18. If you are a parent or guardian and believe a minor has registered on the platform, please contact us immediately so we can investigate and close the account.

Age verification is a required part of the registration and KYC process. Players who cannot confirm their age upon request will have their accounts suspended pending verification. Any winnings or bonuses accrued on an account later found to belong to a minor will be voided.

12. Changes to This Policy

DedeBet may update this Privacy Policy from time to time to reflect changes in how we operate the platform, respond to new legal requirements or incorporate feedback. When we make material changes, we will update the "Last Updated" date at the top of this page. For significant updates, we may also notify registered players via email or a platform notification.

We encourage you to review this page periodically. Your continued use of the dedebet platform after a policy update constitutes acceptance of the revised Privacy Policy. If you do not agree with any changes, please stop using the platform and contact us to request account closure.

13. Contact Us

If you have any questions, concerns or requests relating to this Privacy Policy or the way dedebet handles your personal data, please get in touch with our support team. We are available 24 hours a day, seven days a week — including during PSL match days and public holidays.